Case Study: Regulated, safety‑critical operations

The Challenge

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Following performance concerns, the organisation believed additional training was required. However, there was limited evidence to confirm whether training was the appropriate solution, or what type of training would be effective.

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Our Approach

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We conducted a systematic Training Needs Analysis (TNA) to identify the real performance drivers. This included analysis of:

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• Tasks, standards, and risk

• Knowledge, skills, and behavioural requirements

• Environmental, procedural, and organisational factors

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This approach ensured issues were correctly attributed to training gaps, system design, or other causes.

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The Outcome

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• A clear and defensible training requirement

• Prioritised recommendations based on risk and impact

• Removal of unnecessary or ineffective training activity

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The Impact

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Training investment was better targeted, improving performance and providing a robust evidence base for internal assurance and regulatory scrutiny.